Retail loan underwriting, automated and audited
The agent reads the loan application, the bureau report, the income proofs, and the credit policy. It outputs a cited decision — approve, decline, or refer — with every clause and bureau line that fed the decision linked back. Your credit officers see the recommendation in their existing console; they confirm or override, never start from scratch.
Products in scope
Personal loan
Salaried and self-employed, ticket sizes up to ~₹10L. Highest-volume retail product; touchless rate tuned per pilot.
Two-wheeler loan
Volume-heavy, narrow policy. Quick to deploy because the policy corpus is compact; touchless rate tuned per pilot.
Gold loan
Asset-backed, fast turnaround. The agent verifies the asset photos, weighment, and KYC against the policy; touchless rate tuned per pilot.
Education loan
Long-form documentation, multilingual transcripts, institution-wise eligibility — agent handles the parsing burden.
Loan underwriting FAQ
Which products does this work for?
Strong fit for retail credit: personal loans, two-wheeler, gold loans, education, agri-credit, small-ticket business loans. Mortgage and large-ticket commercial credit need additional engagement scoping but use the same primitives.
How does it integrate with existing LOS?
Vihaya plugs into your existing Loan Origination System as a decisioning service. The LOS continues to be the system of record; Vihaya is called for the underwriting decision and returns approve / decline / refer with cited rationale.
What about rule engines like FICO Origination Manager?
Rule engines stay for hard-policy filters (income thresholds, score cutoffs). Vihaya handles document parsing, judgement-grade evaluations, and exception cases the rule engine can’t decide.
Is this RBI-examiner defensible?
The audit chain is designed for RBI examiner reconstructability — every decision row links to the policy clauses, bureau-data points, and exception paths that produced it, reconstructable from cold storage years later. No RBI examination of a Vihaya deployment has occurred yet; final defensibility is the bank’s determination.
Want to see this in your environment?
30-minute discovery call. We follow up with a draft SOW shortly after.
Talk to us about a pilot