Decisioning for non-bank lenders, at retail scale
NBFCs live and die on retail-credit throughput: high volumes of small-ticket loans, lean underwriting teams, and turnaround expectations measured in minutes. Agentic decisioning is designed to clear the clean files with cited rationale and route the doubtful ones to a credit officer — under the same RBI outsourcing and data-localisation posture banks operate within.
Where it applies
Retail underwriting
Personal, two-wheeler, gold, education, and small-ticket business credit — the agent reads the file and returns approve / decline / refer with the policy and bureau lines cited.
KYC & onboarding
Document parsing, policy validation, and watchlist screening, with a cited decision record per applicant.
AML alert review
Triages transaction-monitoring alerts against typologies, clearing false positives with rationale and escalating genuine hits.
Collections support
Drafts grounded, policy-compliant borrower communications and surfaces the context a collections agent needs — under human review.
The regulatory posture
For non-bank lenders the relevant frame is the RBI outsourcing direction, the Digital Lending Directions, the DPDP Act, and CERT-In reporting. Vihaya’s design answer is to deploy as a decisioning service inside the NBFC’s own VPC — typically AWS Mumbai or Azure South India — so data localisation and examiner audit rights are properties of the deployment, not promises on paper. No NBFC has deployed Vihaya yet.
NBFC FAQ
How is the NBFC fit different from a bank?
The decisioning workflows are similar — underwriting, KYC, alert review — but NBFCs typically run higher volumes of small-ticket retail credit with leaner teams, so the touchless-rate and turnaround pressure is acute. The RBI outsourcing and localisation expectations largely mirror the bank framework, so the deployment posture is the same: in-VPC, audit rights retained.
Does it work with co-lending and DLG arrangements?
The underwriting agent produces a cited decision regardless of who holds the asset; how that decision is shared across a co-lending or default-loss-guarantee arrangement is a workflow-integration question scoped in the pilot. The audit record travels with the decision.
What about the RBI Digital Lending guidelines?
The Digital Lending Directions shape borrower disclosures, data use, and the role of lending service providers. Vihaya is a decisioning service inside the regulated entity’s environment, designed so the data-handling and audit expectations are met by the deployment model. Compliance is the NBFC’s determination.
Has an NBFC deployed this?
No. Vihaya is pre-revenue; this describes reference architecture and design-partner scope, not a delivered deployment.
Want to see this in your environment?
30-minute discovery call. We follow up with a draft SOW shortly after.
Talk to us about a pilot