Reference architectures
Worked examples, end to end
These are illustrative reference architectures, not customer testimonials — Vihaya is pre-revenue and no paid pilot has completed. Each one walks a single decision from raw input to cited, audited outcome, so you can see exactly where the agent decides, where it cites, and where it hands off to a human.
- Health insuranceHealthcare payor — prior authorizationEnd-to-end reference: the agent reads the PA request, grounds it in clinical guidelines, and returns a cited decision with examiner-reconstructable audit.Read more
- TelecomTelecom provider — multilingual CXHow multilingual query handling stays grounded in tariff and policy documents, with low-confidence cases escalated to a human agent.Read more
- ManufacturingHardware manufacturer — support triageTriaging technical support cases against product documentation, routing the ambiguous ones to a specialist with the agent’s reasoning attached.Read more
Next step
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